Over the last years MG2, leader in the design and marketing of capsule fillers and end-of-line solutions, has developed some custom service programs, to improve the efficiency of productive lines through maintenance plans which are fashioned in accordance with customer’s needs.
From “Breakdown” to “Time Based” approach
Being a partner to its customers has always been one of the precepts of MG2’s company policy. Customer’s support has constantly integrated the activities aimed to configure and sell capsule fillers and end-of-line solutions; then, since 2009, the Pianoro-based company has decided to become strongly proactive towards its clients, also regarding maintenance activities, moving from a “Breakdown” (which considers an intervention when problems arise) to a “Time Based” approach (when activities are planned to prevent such problems). Today, the policy aims to anticipate customer’s need through the development of maintenance plans which guarantee machine’s good conditions and reduce the risk of unexpected faults due, for instance, to components’ wear. To benefit from a custom-made maintenance program involves established fixed costs, interventions carried out by skilled technicians at proper time, planned with the customer in accordance with his productive needs. Moreover, it allows to maximize the initial investment, reducing machine stops and prolonging the equipment’s life.
For more information, visit the MG2 website.