Starbucks, the world’s largest retail coffee chain, detailed its courses of action in late March as it faces COVID-19 infections both in its home city of Seattle and around the world.
“Starbucks is taking a number of actions to protect the health and well-being of our partners and customers and to control the spread of COVID-19 in accordance with the expert guidance of the (Centers for Disease Control and Prevention) and local public health authorities,” the company said in a statement.
Customers in the United States and Canada only will be served through drive-up windows and delivery service. All cafes have been temporarily closed. Some stores remain open near hospitals to support health care workers and first responders. Meanwhile, cleaning protocols at stores have been enhanced to prevent the spread of germs.
Employees, meanwhile, are eligible for additional benefits. “Starbucks is offering full support with comprehensive care to our partners impacted by COVID-19, including catastrophe pay, mental health and sick pay benefits, childcare support and more,” the company said.
The company will pay employees for a month even if they choose to shelter at home. Those employees who are able and choose to work are eligible for an additional $3 per hour during the same one-month period (March 21 to April 19).
The company also offered hardship grants, free mental health counseling, and childcare support.