UNITED STATES
Coffee Report June 2015
Fans of Caribou Coffee can now pay for coffee via the company’s new app. Loyalty program members can also expect “surprises” based on guest preferences and behaviors. Modern Climate, another Minnesota-based company, helped create the personalized experience designed to “… surprise and delight each guest,” according to a press release announcing the launch.
"The mobile app has been a long-time coming, and we're thrilled to introduce a technology solution that enhances our guests' experience," said Michele Vig, s.v.p. of marketing and Product. "We focused on providing functionality that matters to our guests like mobile pay and perks account management, and added fun elements to surprise and delight."
Like many software launches, this one was not without its hiccups. Some customers complained on Twitter about having issues downloading and installing the app, while others experienced glitches with accessing their accounts. The company plans to release updates to the app later in the year.
The app is available on iOS and Android.
Learn more: m.cariboucoffee.com/mobileapp